Returns accepted within 30 days for unused, unwashed items in original packaging. Customised or final-sale items are non-
returnable.
Yes. Customs duties, taxes, and fees are the customer’s responsibility.
We do not provide samples to direct online customers, as there are practical limitations related to preparation and shipping.
In-stock items ship in 2–7 business days. Custom-made items take longer.
Customer is responsible unless the item is defective or shipped in error.
Contact support with photos and order number. Replacement, repair, or refund will be arranged.
Yes, net-price invoices can be issued on request.
Yes, we do offer samples for interior designers and showrooms. Based on the request and its authenticity, we may provide samples at our discretion.